Case Study

Work Order Assurance

A global real estate investment group streamlined manual assurance review of incoming work orders using GenAI for examination, ensuring compliance and completeness.

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$M+

Annual Revenue

K+

Employees

Industry

Real Estate Investment
Property Management
Facilities Management

Function

Operations
Compliance & Safety
Customer Service

Technologies

Solutions Delivered

Custom AI Agent
Automated Compliance
Natural Language Processing

Problem

An international real estate investment group that processes 500,000 work orders annually wanted to improve accuracy of handling using GenAI.

Timely and accurate work order handling is essential to the health, wellness and safety of the residents that rely on the property management group for home maintenance and repair.

Roughly 70 employees manually classify and prioritize ~1500 work orders daily. Manual processing of work orders leads to inconsistencies and errors in handling.

Solution

Leveraging Azure, our team successfully demonstrated the ability to automate work order handling according to client’s documented internal policies and procedures.

Produced a roughly 75% match to historical data, with mismatches often handled better by the LLM.

Benefits

Achieved 75% automatic classification accuracy with AI often outperforming human reviewers on complex cases

Significantly reduced operational costs by streamlining work order processing while improving resident safety outcomes

Established consistent compliance with organizational policies and procedures across all work orders

Created scalable solution that maintains quality standards despite fluctuating work order volumes

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